FAQ's
1. General Information
Q: Who can use the Kwik Kopy Merchandise Portal?
A: The portal is exclusively for Kwik Kopy employees. You must create an account to access and place orders.
Q: How do I create an account?
A: Click on the "Register" or "Create Account" button on the homepage and fill in the required details using your Kwik Kopy credentials.
www.kwikkopypromoondemand.store/account/register
2. Ordering and Customisation
Q: How do I place an order?
A: After logging in, browse through our product categories, select the items you wish to purchase, customize them if desired, and add them to your cart. Proceed to checkout to finalise your order.
Q: Can I personalise a product for our store?
A: Yes, you can. Many of our products can be customised with your store's branding. Contact us for a visual and to create the order.
Q: What if I want a specific product not listed on the portal?
A: If you're looking for a specific product that's not available on the portal, we can assist in sourcing it. Please reach out to us at info@promoondemand.com.au.
Q: Can I order a larger quantity than what's offered on the portal?
A: Absolutely! If you need to order a larger quantity than what's listed, please contact us to get the best possible price.
3. Pricing and Payment
Q: Are the prices listed inclusive of GST?
A: No, all prices are exclusive of GST. GST will be added separately at checkout for tax claim purposes.
Q: How can I pay for my order?
A: At checkout, you can select to pay via credit card or bank transfer.
- Credit Card: Follow the prompts to enter your card details securely.
- Bank Transfer: If selected, the store will generate a tax invoice for your accounts team to process which will be sent via email or you can download this from your account.
Q: When is payment due?
A: All invoices need to be paid before production can begin on your order.
Q: Will I receive a tax invoice?
A: Yes, once you have placed your order, the store will send you a tax invoice via email.
4. Shipping and Delivery
Q: What are the shipping costs?
A: We offer a flat rate freight of $15.00 per order, regardless of the order size or quantity.
Q: Do you offer international shipping?
A: No, we do not offer international shipping at this time.
Q: How long does delivery take?
A: Delivery times vary depending on quantities and seasonal demand. The usual turnaround time for branded merchandise is 10–14 working days, including delivery.
Q: Which courier service do you use?
A: Our preferred courier is FedEx, chosen for its reliability and quality.
Q: Will I receive tracking information for my order?
A: Yes, once your order has been dispatched, you will receive an email with the tracking numbers.
5. Returns and Exchanges
Q: What is your return policy?
A: Returns are only accepted if products are damaged upon receipt. We do not accept returns for products that have been branded with a logo or customised.
Q: How do I report a damaged item?
A: If you receive a damaged product, please contact us immediately at info@promoondemand.com.au with your order details and a description of the issue.
6. Stock and Availability
Q: How up-to-date is your stock information?
A: Our stock system is updated every 12 hours. If an item you've ordered is out of stock, we will notify you immediately and suggest an alternative item.
7. Account and Support
Q: Do I need to create an account to place an order?
A: Yes, creating an account is necessary to access the portal and place orders.
Q: I've forgotten my password. How can I reset it?
A: Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Q: Who do I contact for support or assistance?
A: For any questions or assistance, please email us at info@promoondemand.com.au.
8. Additional Assistance
Q: Can I get help with large or complex orders?
A: Yes, we're here to assist with any special requirements. Please contact us at info@promoondemand.com.au.
Q: How can I provide feedback or suggestions?
A: We welcome your feedback! Please send any comments or suggestions to info@promoondemand.com.au.
9. Miscellaneous
Q: Is the portal updated with new products regularly?
A: Yes, we continually update the portal with new products and designs. Check back often to see the latest offerings.
Q: Can I track the status of my order?
A: Yes, once your order is dispatched, you'll receive tracking information via email.